{"id":14474,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"http:\/\/localhost\/wordpress\/lumei\/?page_id=14474"},"modified":"2025-12-29T21:53:47","modified_gmt":"2025-12-29T21:53:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/mongwithessa.com\/?page_id=14474","title":{"rendered":"Faq"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t<\/circle>\t\t\t<\/path>\t\t\t<\/path>\t\t<\/g>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere do you ship from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We ship from Canada. In some cases, select items may ship directly from our partner designers for special or made-to-order pieces.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will my order take to arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Orders are typically processed within [2\u20135] business days<\/strong>. Delivery times vary based on your location and the shipping option selected at checkout. Tracking information will be emailed once your order ships.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre your pieces handmade or limited edition?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes. Many items are handmade, small-batch, or limited edition. This means slight variations in colour, pattern placement, or finish may occur and are part of the garment\u2019s uniqueness.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I choose the right size?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Each product page includes measurements in centimetres or inches. We recommend comparing these measurements with a similar garment you already own. If you\u2019re unsure, feel free to contact us before placing your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your return policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We accept returns on eligible items within 14 days of delivery<\/strong>, provided items are unworn, unwashed, and in original condition. Final-sale and custom items are not eligible for return.<\/p>

Full details are available in our Refund Policy<\/strong>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer exchanges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, exchanges may be available depending on stock. Please email us at mongwi.thessa@gmail.com<\/strong> before returning your item so we can confirm availability.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat items are final sale?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Items marked Final Sale<\/strong>, discounted items, and custom or made-to-order pieces cannot be returned or refunded unless defective.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if my item arrives damaged or incorrect?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Please contact us within 48 hours of delivery with clear photos, and we\u2019ll make it right.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you share my personal information with designers?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No. Your personal information is managed by Mongwi Thessa in Canada. Designers only receive limited information if required to fulfill a custom or made-to-order item.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact you?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can reach us anytime at:
\ud83d\udce7 mongwi.thessa@gmail.com<\/strong><\/a>. +1 705 921 5524<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions. Where do you ship from? We ship from Canada. In some cases, select items may ship directly from our partner designers for special or made-to-order pieces. How long will my order take to arrive? Orders are typically processed within [2\u20135] business days. Delivery times vary based on your location and the shipping […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14474","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages\/14474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14474"}],"version-history":[{"count":6,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages\/14474\/revisions"}],"predecessor-version":[{"id":54726,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages\/14474\/revisions\/54726"}],"wp:attachment":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}