{"id":27350,"date":"2021-08-25T08:25:29","date_gmt":"2021-08-25T08:25:29","guid":{"rendered":"http:\/\/localhost\/wordpress\/lumei\/?page_id=27350"},"modified":"2025-12-28T21:28:56","modified_gmt":"2025-12-28T21:28:56","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/mongwithessa.com\/?page_id=27350","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27350\" class=\"elementor elementor-27350\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8ee348b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8ee348b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d0c813f\" data-id=\"d0c813f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bd1673c elementor-widget elementor-widget-heading\" data-id=\"bd1673c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0c6a2 elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"7e0c6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At <strong>Mongwi Thessa<\/strong>, we want you to feel confident shopping with us. Because many of our pieces are limited-run, handmade, or sourced from independent designers across Africa, we have the following refund policy in place.<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>Returns &amp; Refunds<\/strong><\/p>\n<p>We accept returns for eligible items within <strong>14 days of delivery<\/strong>.<\/p>\n<p>To qualify for a return:<\/p>\n<ul>\n<li>Items must be <strong>unworn, unwashed, and unused<\/strong><\/li>\n<li>Items must be returned in <strong>original condition<\/strong>, with tags attached<\/li>\n<li>Proof of purchase is required<\/li>\n<\/ul>\n<p>Once your return is received and inspected, you will be notified by email.<br \/>If approved, your refund will be issued to your original payment method within <strong>5\u201310 business days<\/strong>.<\/p>\n<p><strong>Exchanges<\/strong><\/p>\n<p>If you need a different size or item, please contact us at <strong>mongwi.thessa@gmail.com<\/strong> before returning your order. Exchanges are subject to availability.<\/p>\n<p><strong>Final Sale Items<\/strong><\/p>\n<p>Items marked <strong>Final Sale<\/strong> are <strong>not eligible<\/strong> for return or refund. This includes:<\/p>\n<ul>\n<li>Sale or discounted items<\/li>\n<li>Custom or made-to-order pieces<\/li>\n<li>Items purchased during clearance or promotional events (unless defective)<\/li>\n<\/ul>\n<p><strong>Return Shipping<\/strong><\/p>\n<ul>\n<li>Customers are responsible for return shipping costs unless the item is defective or incorrect.<\/li>\n<li>Original shipping fees are non-refundable.<\/li>\n<li>We recommend using a trackable shipping method, as we are not responsible for lost return packages.<\/li>\n<\/ul>\n<p><strong>Damaged or Incorrect Items<\/strong><\/p>\n<p>If you receive a damaged or incorrect item, please contact us within <strong>48 hours of delivery<\/strong> with clear photos so we can resolve the issue promptly.<\/p>\n<p><strong>Contact<\/strong><\/p>\n<p>For all return or refund requests, contact:<br \/>\ud83d\udce7 <a href=\"mailto:mongwi.thessa@gmail.com\"><strong>mongwi.thessa@gmail.com<\/strong><\/a><strong>, <a href=\"tel:+17059215524\">+17059215524<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy At Mongwi Thessa, we want you to feel confident shopping with us. Because many of our pieces are limited-run, handmade, or sourced from independent designers across Africa, we have the following refund policy in place. \u00a0 Returns &amp; Refunds We accept returns for eligible items within 14 days of delivery. To qualify for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-27350","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages\/27350","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27350"}],"version-history":[{"count":3,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages\/27350\/revisions"}],"predecessor-version":[{"id":54710,"href":"https:\/\/mongwithessa.com\/index.php?rest_route=\/wp\/v2\/pages\/27350\/revisions\/54710"}],"wp:attachment":[{"href":"https:\/\/mongwithessa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}