At Mongwi Thessa, we work with trusted carriers to deliver your orders safely and efficiently. Order Processing Orders are processed within 2–4 business days (excluding weekends and statutory holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information. Processing times may be slightly longer during peak periods, promotions, or product launches. Shipping Carriers We ship orders using the following carriers:

• Canada Post for standard delivery
• FedEx or UPS for express delivery options

The carrier used will be shown at checkout and in your shipping confirmation email. Estimated Delivery Times Delivery times begin once your order has been shipped and are estimates only. Standard Delivery (Canada Post)

• Atlantic Canada: approximately 2–5 business days
• Other Canadian provinces: approximately 3–7 business days

Express Delivery (FedEx or UPS)

• Major urban centres: approximately 1–3 business days
• Remote or rural areas: delivery times may vary

Delivery timelines are subject to carrier service standards and may be affected by weather, volume, or other factors beyond our control. Shipping Rates Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and order size. Applicable taxes are displayed before payment is completed. Tracking Your Order Once your order ships, you will receive a tracking number by email. Please allow up to 24 hours for tracking updates to appear in the carrier’s system. Delivery Delays Mongwi Thessa is not responsible for delays caused by:

• Carrier service disruptions
• Weather conditions
• Incomplete or incorrect shipping information provided at checkout

Undeliverable or Returned Packages If a package is returned to us due to an incorrect address or unsuccessful delivery attempt, additional shipping fees may apply before reshipment. Lost or Missing Packages If your package has not arrived within the estimated delivery window, please contact us at mongwi.thessa@gmail.com. We will work with the carrier to investigate and assist where possible. Questions For delivery-related questions, contact us at: 📧: mongwi.thessa@gmail.com. 📞: +1 705 921 5524