At
Mongwi Thessa, your privacy matters to us. We are a Canada-based women’s fashion brand curating and selling clothing and accessories from designers across Africa through our website.
This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canada’s
Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website, you agree to the practices outlined below.
Information We Collect
We collect only the information needed to operate our business and provide our services.
Information you provide
When you place an order, sign up for emails, or contact us, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Order and purchase details
Payments are processed securely through third-party providers.
Mongwi Thessa does not store full credit card details.
Information collected automatically
When you browse our website, limited technical information may be collected, including:
- IP address
- Browser type and device information
- Pages visited and interactions with our site
This information helps us understand how customers use our site and improve the overall experience.
How We Use Your Information
Your personal information is used to:
- Process and deliver orders
- Communicate with you about purchases, shipping, or customer support
- Send marketing emails only if you have opted in
- Improve our website, products, and services
- Meet legal, accounting, and tax obligations
We do
not sell or trade customer information.
Email Marketing & Consent
We send promotional emails only to customers who have given explicit consent.
You may unsubscribe at any time using the link provided in our emails or by contacting us directly. Transactional messages, such as order confirmations and shipping updates, are necessary and cannot be opted out of.
Sharing Your Information
We share personal information only when required to operate our business, including with:
- Payment processors
- Shipping and fulfillment providers
- Website hosting and email service providers
- Professional advisors where legally required
Some service providers may be located outside Canada. In such cases, appropriate safeguards are used to protect your information.
Designers & International Products
Although Mongwi Thessa works with designers based in various African countries, customer personal information is managed and controlled by us in Canada.
Designers do
not receive customer data unless strictly necessary to fulfill a custom or made-to-order item.
Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Comply with legal and tax obligations
- Resolve disputes
Information that is no longer required is securely deleted or anonymized.
Cookies
Our website uses cookies to support essential functionality and analyze site performance. You can manage cookie settings through your browser. Disabling cookies may affect certain site features.
Data Security
We take reasonable steps to protect personal information using secure systems and restricted access. While no online system is entirely risk-free, we apply appropriate safeguards.
Your Rights
You may request access to your personal information or ask for corrections at any time. You may also withdraw consent for marketing communications.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Mongwi Thessa
📧
mongwi.thessa@gmail.com, +17059215524
📍 Canada
